Refund Policy
At TheFranish, we are committed to providing high-quality language learning courses to help
you achieve your linguistic goals. However, we understand that sometimes things don't go as
planned, and you may need to request a refund. Please read our refund policy carefully to
understand the terms and conditions.
Eligibility for Refunds
We offer a one-week (7-day) refund policy on all our language learning courses. If you are
unsatisfied with your course, you may request a full refund within the first week of your
enrollment.
How to Request a Refund
To request a refund, please follow these steps:
-
Contact Us: Email our support team at (official email address) or ping
us on WhatsApp
within 7 days of your course enrollment, with your full name, course name, and
enrollment date.
-
State Your Reason: Although it is not mandatory, we would appreciate
it if you could
provide a brief explanation of why you are requesting a refund. Your feedback helps us
improve our services.
Processing Your Refund
-
Confirmation: Once we receive your refund request, our team will review
it and send you
a confirmation email within 3 business days.
-
Refund Method: Approved refunds will be processed to the original
method of payment.
Please allow 5-10 business days for the refund to appear in your account, depending on
your bank or payment provider.
Conditions and Exceptions
-
Refund Window: Refund requests made after the 7 days of enrollment are
not eligible for a refund.
-
Course Completion: If you have completed more than 20% of the course
content, you will not be eligible for a refund.
-
Discounted Courses: Courses purchased at a discount or during a
promotion are eligible for a refund under the same 7-day policy unless stated otherwise
in the promotion terms.
-
Technical Issues: If you encounter any technical issues accessing the
course, please contact our support team immediately. Refunds due to technical issues
will be considered on a case-by-case basis.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes to the
policy will be posted on this page, and the date of the latest revision will be indicated.
If you have any questions or need further assistance, please don't hesitate to reach out to
our support team.
Thank you for choosing TheFranish for your linguistic journey. We are here to support you
every step of this journey.
